Frequently Asked Questions
Everything you need to know about our digital stream assets and hardware.
How do I receive my digital overlays after purchase?
Once your payment is confirmed, you will receive an instant download link via email. You can also access your files anytime through your customer account dashboard.
Are your streaming assets compatible with OBS and Streamlabs?
Yes, all our overlays, alerts, and transitions are optimized for major broadcasting software including OBS Studio, Streamlabs, and Twitch Studio.
What is your refund policy for digital products?
Due to the nature of digital goods, we generally do not offer refunds once a file has been downloaded. However, if you experience technical issues, our support team is available 24/7 to assist you.
Do you offer custom design services for unique branding?
Absolutely. We offer bespoke design packages for streamers looking for a unique look. Please contact our creative team via the 'Custom Work' page for a quote.
Do I need a high-end PC to run animated overlays?
Our animated assets are rendered in lightweight WebM formats to ensure professional quality without causing significant CPU usage or frame drops during your stream.
Can I use these assets on multiple streaming platforms?
Yes, your purchase includes a license to use the assets on one personal channel across platforms like Twitch, YouTube, Facebook Gaming, and Kick.